
Managers avoid difficult performance conversations until problems escalate.
Feedback is inconsistent—or doesn't happen at all.
Employees aren't clear about expectations or accountability.
Managers keep coaching without knowing when it's time to take formal action.
HR gets pulled into problems that could have been addressed much earlier.
Give clear, timely feedback employees can act on.
Set clear expectations and follow through consistently.
Know when to coach—and when coaching isn't enough.
Address problems directly and constructively.
Know when an issue requires documentation or formal action.
WEEK 1
Recognize & Address Performance Problems
Identify the actual performance gap, distinguish skill, will, and resource issues, and address problems before the annual review.
WEEK 2
Have the Difficult Conversation
Give clear feedback, set expectations, handle defensiveness, and leave the employee knowing exactly what needs to change.
WEEK 3
Coach, Document, or Escalate?
Learn when continued coaching makes sense—and when it doesn't. Build skills in documentation, accountability, follow-up, and moving toward formal corrective action or a PIP when appropriate.
WEEK 4
Make Performance Management Stick
Strengthen follow-up, accountability, and measurement while avoiding common manager mistakes and creating greater consistency across the management team.
Performance Gap Diagnostic
CLEAR Conversation Framework
Difficult Conversation Planner
Performance Response Matrix
Performance Conversation Record
PIP Readiness Checklist
Accountability Action Plan
4 WEEKS
One focused session weekly
110-MINUTE SESSIONS
Live facilitated sessions each week
UP TO 6 MANAGERS
Per cohort
FLEXIBLE DELIVERY
Virtual or in-person
MORE CONFIDENT MANAGERS
Know what to say and how to address performance issues instead of avoiding
CLEARER PERFORMANCE EXPECTATIONS
Managers set expectations, address gaps, and follow through more consistently.
FEWER ISSUES ESCALATING TO HR
Managers address performance issues earlier—before they become larger employee-relations problems.
REAL-WORLD EXPERIENCE
Leadership and training experience across corporate, government, military, and small-business environments.
PRACTICAL, NOT THEORETICAL
Training is built around conversations, decisions, and performance situations managers actually face.
BUILT FOR APPLICATION
Managers practice the skills during the program and leave with tools they can continue using afterward.
LEARN
A practical approach managers can use immediately.
PRACTICE
Work through realistic performance scenarios and difficult conversations.
APPLY
Use the tools on the job and bring real challenges back for discussion.
